We are a Christian faith-based organization seeking a Café Operations professional who is comfortable working within our organization's Christian values and workplace.

Responsibilities

Manage the daily operations of assigned café branches and ensure smooth functioning.
Ensure excellent customer service and a welcoming café experience.
Supervise, guide, and motivate café staff to maintain service standards.
Allocate staff duties and manage daily shifts effectively.
Monitor sales, customer feedback, and overall branch performance.
Handle customer queries and complaints and ensure timely resolution.
Drive sales through upselling, promotions, and customer engagement.
Monitor stock levels, inventory, wastage, and daily consumption.
Ensure proper handling and storage of food, beverages, and café supplies.
Maintain high standards of cleanliness, hygiene, food safety, and café presentation.
Ensure adherence to company SOPs and operational standards.




Coordinate with the kitchen/team to ensure timely and consistent food and beverage service.
Monitor equipment and report maintenance or operational issues.
Prepare daily reports on sales, stock, wastage, and other branch activities.
Identify operational gaps and suggest improvements to increase efficiency and customer satisfaction.
Support the training and onboarding of new café staff.
Assist in executing promotions, special activities, and events at the café.
Coordinate with other branches and the management team as required.

Educational Qualification

Bachelor's Degree in Hotel & Catering Management / Hotel Management or equivalent qualification.

Experience

Internship or 1–2 years of experience in Café, Restaurant, F&B;, Retail, or Hospitality operations.

Systems & Computer Skills.

Microsoft Word, Excel & PowerPoint
F&B; POS Systems
Basic inventory/stock management systems
Internet & Email

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