This role in summary
To Ensure Quality Of Operations Provided By Service Partners Of A Key partners
Responsibilities:
Supervision of Service Partner Operations
Ensure quality of customer service provided by service partners
Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
Assist service partners in educating service engineers about the right attitude for handling customer interactions
Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
Defect Management and Trade
Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor




Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs
Training of Service Engineers
Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and current products
Sales and revenue
Coordinate with Branch Service Manager and Service Team for targets and product modifications
External Meeting up with Service Partners to ensure efficient customer service

📌 Area Service Manager (Ballari)
🏢 Whirlpool India
📍 Ballari