JOB DESCRIPTION
Business Enablement & Support Team (BEST)

Job Summary
The BEST Team drives operational excellence to enhance customer experience through effective stakeholder management, robust governance and continuous process improvement. The team manages end-to-end commercial operations by aligning commercial contractual obligations with account goals, monitoring key financial indicators, and cultivating stakeholder relationships to optimize processes and ensure account health. As a customer-facing function, this role demands intensive cross-functional collaboration across Sales, Delivery, Finance, Legal and other internal teams to deliver seamless and exceptional customer experience.
This role offers an outstanding opportunity for motivated professionals to grow in commercial operations and related domains within HCLTech.

Key Responsibilities
Own and manage end-to-end commercial operations by aligning contractual obligations with account goals and monitoring key financial indicators to ensure account health.




Ensure commercial contractual adherence and drive process improvement and operational excellence.
Prepare pre-billing files and get customer approval including additional /reduced resource count (ARC/RRC) calculations.
Interpret contracts and establish robust governance models for compliance focusing on eliminating Revenue Leakage & reducing DSO.
Track account health metrics, including billing, revenue, receivables, and inventory.
Mitigate financial risks through timely contract sign offs from Customer, Sales, Delivery, Finance and Legal, as well as purchase order requisition and tracking.
Update commercial clauses in Statements of Work (SOWs) and Contract Amendments as required.
Implement best practices for process optimization.
Prepare and deliver presentations with reports for periodic customer reviews and commercial calls, clearly communicating commercial updates along with key metrics.
Provide guidance to and respond to queries from internal PMO, Orde

📌 Business Enablement (Lucknow)
🏢 HCLTech
📍 Lucknow