Job details

•Proposed designation
Senior

•Role type
Team member

•Reporting to
Assistant Manager

•Geo to be supported
US

•Work timings: US working hours

•Work mode: Hybrid

Roles & responsibilities

As a SuccessFactors Performance & Goals Management (PMGM) SME / HR Technology
Operations Analyst, you will provide functional expertise, operational support,
reporting, business analysis, and continuous improvement support for the
Client’s Performance Development (PD) processes and HR technology ecosystem.

This business-facing, functional role partners with PD COE, HR Technology &
Data, HR Service Centers, Digital Nexus (IT), and stakeholders to support goal
setting, performance reviews, competencies, calibration-related activities,
reporting, testing, issue resolution, documentation, and release readiness.

The role performs end-to-end research across SuccessFactors PMGM, PeopleSoft HR,
ServiceNow, reporting solutions, and related systems to identify root causes,
validate data, coordinate resolution, maintain SuccessFactors reports, recommend
improvements,



and enhance the employee and manager experience.

Service Delivery

•Serve as functional SME for SuccessFactors PMGM, supporting goal plans,
performance forms, competencies, ratings, route maps, workflows, permissions,
templates, and related PD functionality.

•Support recurring PD cycles including goal setting, mid-year reviews, year-end
evaluations, calibration support, release readiness, UAT, defect validation,
regression testing, and post-release support.

•Translate business needs into requirements, user stories, process
documentation, reporting requirements, test scenarios, operating procedures,
training materials, decision logs, and knowledge articles.

Roles & responsibilities

HR Systems Research & Issue Investigation

•Research issues across SuccessFactors PMGM, PeopleSoft HR, ServiceNow,
reporting tools, dashboards, employee records, workflows, permissions,
integrations, and related HR systems to dete

📌 Senior (Bengaluru)
🏢 KPMG Global Services
📍 Bengaluru