The Global Logistics Specialist I is a key member of the WWT Pre & Post Ship team, providing transportation support for both domestic and international shipments within and across WWT’s EMEA and APAC regions. This individual is responsible for obtaining freight quotes, coordinating carrier pickups, routing inbound freight, tracking and tracing shipments, managing returns, and resolving transportation exceptions. The role serves as a critical link between internal teams, freight forwarders, and carriers to ensure timely and compliant movement of freight across both regions.

Job Responsibilities/Essential Functions/Competencies

Obtain and evaluate freight quotes for domestic, intra-regional, international, and white glove shipments across EMEA and APAC lanes.
Route inbound shipments in coordination with freight forwarders and carriers, selecting the appropriate mode, service level, and lane.
Prepare and review shipping documentation including commercial invoices, packing lists, and carrier booking confirmations.




Monitor domestic and international shipments from carrier pickup through final delivery; proactively identify at-risk shipments and resolve delays, exceptions, address changes, re-routes, and POD requests.
Respond to tracking and status inquiries via Salesforce case queues within established SLA windows; conduct tracer investigations for lost or delayed shipments.
Arrange return shipments including RMAs and RTVs; manage pick-up requests, product transfers, and express carrier label processing.
Register and manage express shipments through online carrier portals (e.g., FedEx Ship Manager, DHL Online).
Serve as a day-to-day liaison with freight forwarders and carriers; support carrier performance reviews and escalate service failures as needed.
Ensure shipment documentation complies with import/export regulations; coordinate with trade compliance on customs requirements and hazardous material considerations.
Support process improvement initiatives and knowledg

📌 Logistics Specialist (India)
🏢 World Wide Technology
📍 India