About the Company: 89 Solutions is a pure-play ServiceNow EmployeeWorks (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.

About the Role: As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:

Mandatory Skills:
✅ Strong expertise in ServiceNow Platform
✅ 2 years' experience: ITOM & Integrations Specialists
✅ 1 years' experience: ITSM Certified Professional
✅ 1 years' experience: HRSD/HRSM Solution Architect

Responsibilities:
Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
Lead Moveworks incident management and triage — act as the first line of support,



resolving production issues and coordinating with internal specialists for complex escalations.
Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.
Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.
Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and recommend targeted improvements.
Manage incremental change requests — knowledge source updates, ingestion filters, credential rotations, connector changes, and access adjustments.
Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.
Design, build, and deploy current AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
Act as a trusted technical a

📌 Senior Technical Consultant- Managed Services (India)
🏢 89 Solutions
📍 India