General Manager – Cluster Operations | Goa
Company: Ridhira Group – Ridhira Retreats
Location: Goa
Role: General Manager – Cluster Operations
Experience: 15–25 Years
Industry: Luxury Hospitality / Resorts / Hotels
Employment Type: Full-Time

About the Role
Ridhira Retreats is looking for an experienced and commercially driven General Manager – Cluster Operations to lead and oversee multiple hospitality properties in Goa.
The role will be responsible for the overall P&L;, operations, guest experience, pre-opening readiness, people leadership, revenue growth, brand standards and asset performance across the cluster.

The ideal candidate should have robust experience as a Hotel Manager, General Manager, EAM or Cluster Operations Leader, preferably from luxury hotels, resorts, lifestyle hospitality or reputed international hotel brands.

Key Responsibilities
Lead the overall operations and business performance of multiple Ridhira hospitality properties in Goa.
Own and drive the Cluster P&L;, budgets, profitability, GOP and cost optimization.




Ensure seamless operations across Rooms, F&B;, Engineering, Housekeeping, Guest Experience, Wellness and other operational functions.
Drive revenue growth in partnership with Sales, Marketing and Revenue Management teams.
Develop and execute annual business plans, operating budgets and strategic growth plans.
Lead pre-opening, property launch and operational readiness for upcoming properties, where applicable.
Establish SOPs, service standards and operational systems across the cluster.
Monitor property performance through key KPIs, guest satisfaction scores, revenue, profitability and productivity metrics.
Identify opportunities for improving operational efficiency, guest experience and commercial performance.
Lead, mentor and develop Property Heads, HODs and senior operational teams.
Drive talent development, succession planning, performance management and employee engagement.
Ensure compliance with statutory, safety, quality and bra

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