Job DescriptionWe’re Hiring | Student Advisor – Bangalore ?
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nAre you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey. ?
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n? Location: Bangalore
n? Role: Academic Advisor
n? ? Experience: 2–6 Years in Academics / Student Counselling
n? Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
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n? Key Responsibilities
n• Act as the first point of contact for students and address academic & administrative queries.
n• Coordinate between students and university departments.
n• Track students’ academic progress, submissions, and course requirements.
n• Handle Inbound & Outbound calls, emails, and chats.
n• Support students with semester and subject-related queries.
n• Ensure timely completion of academic requirements.
n• Drive student satisfaction, re-registration, and program completion.
n• Identify and escalate priority issues while ensuring timely resolution.
n• Maintain MIS, reports, and student records using Excel & PPT.
n• Work closely with internal teams, faculty, and SMEs.
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n? What We’re Looking For
n✅ Strong verbal, written & listening communication
n✅ Student counselling / academic process experience
n✅ Problem-solving & interpersonal skills
n✅ Knowledge of CRM / ticketing systems
n✅ Valuable Excel & reporting skills
n✅ Ability to multitask and work under pressure
n✅ Willingness to work on weekends on a rotational basis