Job Title: Group Manager - Quality and Control
Solution Line: Aon Business Services
Team: Quality and Business Excellence
Position Type: Full Time
Work Mode: Hybrid
Sub Level: 40
Cab Facility: Yes
Shift Time: 12:00 - 9:00 PM
People Manager Role: Yes
Required Education And Certifications Critical For The Role
Bachelor's or master's degree in a relevant discipline. Specific discipline requirements to be confirmed.
Lean Six Sigma Black Belt; ISO 9001 Internal / Lead Auditor
CIA, CISA, or COPC certification (preferred)
Work Experience
12+ years (incl. 8+ years in risk, quality, or audit within GCC / shared services)
Technical Skills
Process-level risk assessment and control design / testing (RCSA, control walkthroughs, evidence sampling)
Quality assurance methodology — sampling plans, audit scorecards, error taxonomy, and root cause analysis (e.g., 5 Why, fishbone)
Working knowledge of ISO 9001 / ISO 27001 and SOC 1 / SOC 2 requirements and audit evidence standards
Process documentation and SOP standards, including change control and version governance
Data analysis and reporting on quality and control performance (advanced Excel; Power BI preferred)
Behavioural Skills
Attention to detail and evidence discipline — findings must stand up to external auditor scrutiny
Ability to influence process owners without authority and secure commitment to remediation
Objectivity and resilience when reporting uncomfortable findings to operations leadership
Robust collaboration across sites and cultures (e.g., India, Poland) and with onshore retained teams
Ability to manage multiple concurrent reviews, audits, and remediation plans to deadline
Job Overview
Senior SMEs (Group Managers) operationalise the risk, control, and quality framework across assigned solution lines and GCC sites. Reporting to the Quality and Control Leader, they design and test controls at process level, run the quality assurance programme, and drive remediation of gaps with operations teams. Th
📌 Group Manager (Bengaluru)
🏢 Aon
📍 Bengaluru