About iOL: iOL is a global travel-tech company with 25 years of experience, 120 team members across 12 countries, and over thousands of clients. We build contemporary digital solutions that simplify distribution, payments, and operations for the travel and hospitality industry. Our platforms help partners automate processes, access direct supply, manage payments easily, and drive sustainable growth worldwide.
Location: Gurugram, Haryana
Employment Type: Full-time (Rotational Shifts)
Budget: Up to ₹30,000 CTC per month
Role Overview
We are seeking a detail-oriented and customer-focused Operations Executive to join our remote team in India. This blended role supports both Voice / Email / Chat lines of business (LOBs) and focuses on delivering outstanding service in hotel reservations and client support.
You will be responsible for handling customer inquiries, managing hotel bookings, and ensuring operational efficiency and service level adherence. Your role will involve close collaboration with internal teams and external hotel partners to provide a seamless reservation experience.
Key Responsibilities
· Respond to customer inquiries and book hotel reservations through various communication channels
· Provide accurate, timely information regarding hotel availability, rates, and amenities
· Process reservations, modifications, and cancellations efficiently and with attention to detail
· Upsell hotel packages and services to enhance the customer experience
· Maintain organized and thorough records of all reservations and interactions
· Liaise with hotel partners to coordinate bookings and resolve any issues promptly
· Support day-to-day client inquiries, ensure process efficiency, and uphold service levels
· Contribute ideas for continuous improvement of the reservations process
Qualifications
• Minimum 1 year of experience in hotel reservations or a similar customer service role
• Excellent interpersonal and communication skills (written and verbal)
• Ability to collabor