Key Responsibilities

Strategy

Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
Manage the operational risk of the team to avoid operational / reputational losses.
Key Control Standards Assessment within department with nil over dues.
Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors.
Continue to seek improvement in self,



team & operational processes to achieve service and performance excellence.
Support the roll-out of the Company’s & Group’s policies and initiatives.
Any other Messaging related activity asked to be performed by the Line Manager.
To actively participate in BCP/DR and any other UAT.
Ensure timely escalation to the management / senior management of any exception noticed related to work and setting.
Ensure timely archival of records with service provider and maintain inventory of archived records.
Ensure timely completion of all e-Learning Courses.
To assist Officer, Senior Officer, Team Leader, & Senior Manager in the Unit’s operation.

Business

To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
To be aware of the business targets and ensure compliance.
To own the business transa

📌 Senior Officer (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru