Company Description

Nirmankar is a leading provider of high-quality industrial supplies, including pipe fittings, valves, flanges, fasteners, power tools, and firefighting equipment. With over two decades of experience, we serve sectors such as construction, manufacturing, oil & gas, and fire safety by offering durable and standards-compliant solutions.

Our commitment to quality, reliability, and innovation ensures projects run smoothly and businesses operate with efficiency and confidence. As a trusted partner, we pride ourselves on timely service, expert guidance, and delivering long-term value to our clients.

Role Description

This is a full-time, in office role for a Customer Relationship Management (CRM) Executive, located in the Greater Kolkata Area. The role involves managing customer relationships to ensure satisfaction and retention, addressing customer inquiries and concerns,



and collaborating with the sales team to identify opportunities for growth.

The CRM Executive will also analyze customer feedback to improve services and support the enhancement of the overall customer experience.

Qualifications
Robust Customer Retention and Customer Experience skills
Excellent analytical and problem-solving skills
Effective Communication and interpersonal skills
Experience in Sales and cultivating customer relationships
Proficiency in using CRM software and tools is a plus
Bachelor’s degree in Business Administration, Marketing, or related field
Ability to work collaboratively in an in office environment
Experience in industrial or B2B sectors is advantageous

📌 Customer Relationship Management Executive Kolkata
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