Experience: 3+ years (2+ years as a Process Trainer)
Key Responsibilities:
Classroom Facilitation: Lead end-to-end Recent Hire Onboarding (NHA) and manage live-queue Nesting phases to ensure smooth transitions to production.
Instructional Design: Own specialized training modules on flat-file bulk error parsing, Buy Box dynamics, and marketplace policy updates.
TNA & Upskilling: Partner with Quality Assurance (QA) and operations to identify performance gaps and conduct targeted Training Needs Analysis (TNA).
What We're Looking For:
Experience: 3+ years in an international BPO, with 1–2+ years as a dedicated Process/Product Trainer handling e-commerce or B2B merchant accounts.
Domain Mastery: Robust command over Seller Central workflows, inventory synchronization, and marketplace logistics.
📌 Process Trainer Us Nagpur
🏢 Impetus Career Consultants
📍 Nagpur
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