Job Description

Responsibilities:
Analyze system specifications and requirements to design effective test coverage. •Develop detailed test plans, test cases, and test scripts for Genesys Cloud and IVR applications.
Execute test cases, track results, and identify/report defects using Jira and Confluence.
Collaborate closely with developers and stakeholders to resolve issues and ensure timely defect closure.
Conduct functional, integration, regression, and reporting validations for contact center systems.

Qualifications

Must-Have Skills:

•3–6 years of experience in Genesys Contact Centre testing. •Solid knowledge of Genesys softphone use (WDE, WWE, or CTI connector).

•Experience in testing Salesforce + Genesys CRM application integrations.

•Proficiency in Contact Centre Reports validation.

•Ability to write detailed test scripts from designs (e.g., call flow test cases from Visio diagrams).

•Robust knowledge of Agile methodology and test processes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Genesys Contact Centre Testing Immediate Joiners Bengaluru
🏢 Soais- Ardent ERP
📍 Bengaluru