Position Description

Position: Network Operations Center Engineer

Experience: 2 - 5 Years
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0726-1323

Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
NOC - Level 2
Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)
Hands on trouble shooting experience and Configuration and management of Cisco Catalyst, Nexus series of switches. (Must to have)
In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP.
Candidate must have experience in LAN/WAN troubleshooting.
Provide incident response & resolution as part of the 24x7 Network Operations Center.
Responsible for handling the Entire Network of a major Client.
Required to follow detailed change management and incident management processes.
Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless operations.




Work in a fast-paced operations environment & Troubleshooting DC workplace incidents.
Contact ISP service providers / Vendors in case of incidents and hands and feet support.
Positive in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD background (Must to have).
Positive in tools - PRTG, Zabbix, ServiceNow (Must to have).
Good to have knowledge of genesis platform to handle Inbound / Outbound Calls.
Certification :CCNA (must to have)/ CCNP (good to have).
Candidate should be willing to work in 24x7 rotational shifts.
Ensure tickets assigned to the queue are accepted and worked on time.
Monitor 'open' tickets.

Your future duties and responsibilitiesRequired qualifications to be successful in this role

Locations: NOC L2 - Replacement
Category: Administration
Main location: India, Karnataka, Bangalore
Position ID: J0726-1323
Employment Type: Full Time

📌 Nocreplacement Bengaluru
🏢 Cgi Group
📍 Bengaluru