1) Call Centre & Lead Management
Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
Drive day-to-day Call Centre activities and implement current initiatives to improve performance.
Coordinate with the IT team on recent initiatives and system-related projects.
Ensure quality lead generation and conversion.
2) Campaign Management
Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.
Track campaign performance basis data analytics and refine strategy accordingly.
📌 Assistant Manager Call Centre And Campaign Pune
🏢 Talent Leads HR Solutions
📍 Pune
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