Job Responsibilities
Ability to work with various internal stakeholders and get the SRs resolved on priority.
Able to do the FLT with the customer branch end stakeholders.
Coordinate with internal JIO teams (ESOC, ENOC, Field, NHQ teams) for faster resolution of faults.
Reporting of link status daily/weekly/monthly and ensure to maintain the customer link uptime.
Constant communication and interaction with customer IT/SPOC for all service-related issues/delivery.
DC/DR link monitoring and do escalation internally for quick restoration.
Handle customer escalation and feedback effectively in a time-bound manner.
Release the tracker on fault management to customer as well as internal stakeholders.
Work on SLA bound and get the monthly/quarterly reports.
Link monitoring and FT life cycle management on various scenarios.
Helping Jio team to better stakeholder management at the customer end.
Education Requirement
Graduate (B.E) + CCNA Certification
Experience Requirement
2 - 5 years
Skills & Competencies
Customer Focused
Positive Management Quality
People Management
Positive Oral and Written Communication
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