Job DescriptionShould have 5–10 year s of experience in an international voice process within a contact center setting, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities. N nn Key Responsibilities N:
Deliver clear, fluent, and qualified communication with robust active listenin Ngand cultural awareness N.
Provide first-level support for product inquiries, warranty questions, and basi NcHVAC-related issues (training provided) N.
Accurately log cases in CRM tool while multitasking during live calls N.




De-escalate challenging situations and ensure a positive customer experience N.
Prioritize and manage high-volume inquiries with strong organization and tim Nemanagementn n. N Skills & Competencie Ns:
Written & Verbal Communication: Excellent communication skills are a mus Nt.Effectively communicatecomplex information to both technical and non-technic Nalaudiencens.
Strong customer focus, empathy, patience, and conflict-resolution skill N n s. n Shi N ft:
Ability to work U.S. business hours (8:00 AM – 6:00 PM CS T).

📌 Contact Center Specialist Chennai
🏢 Lennox India Technology Centre
📍 Chennai