Role Summary-

The Digital Initiatives team at Educart is looking for an enthusiastic and customer-focused professional to join one of the fastest-growing education startups at Agrawal Group of Publications. The candidate will be responsible for managing teacher interactions, validating customer details, handling specimen book coordination, and ensuring a smooth customer experience. The role involves working closely with the Senior Digital Sales Manager on various customer engagement activities.

Key Responsibilities:

Connect with teachers and validate their details for the Specimen Programme.

Understand teachers’ book requirements and ensure accurate dispatch of specimen books.

Follow up with teachers to confirm delivery and collect feedback regarding the books.

Maintain and update records of teacher interactions and feedback.

Provide accurate and complete information using the appropriate tools and methods.

Handle teacher queries and complaints
professionally and ensure timely resolution.





Build and maintain positive relationships with teachers for long-term engagement.

Coordinate with internal teams for the smooth execution of customer support activities.

Job Specifications:

Minimum 1+ years of experience in telecalling, customer support, or customer relationship management.

Excellent English communication and speaking skills.

Positive attitude with strong follow-up and convincing abilities.

Basic technical knowledge, including MS Excel and CRM tools.

Valuable interpersonal and problem-solving skills.

Ability to manage multiple tasks and maintain records efficiently.

Preferred Skills:

Experience in the education or publishing industry will be an added advantage.

Strong customer-handling and relationship-building skills.

Ability to work in a target-driven and fast-paced environment.

📌 Customer Relationship Executve (Agra)
🏢 Agrawal Group of Publications
📍 Agra