Role Purpose

At KPMG, we believe the quality of the digital experience directly impacts how
colleagues perform, connect and grow. As we embed technology deeper into every
aspect of our internal operations, this role helps shape how employees
experience the firm, not just how systems look but how they work.

We are looking for a User Experience Architect who will lead the charge in
elavating internal digital products and services by making them more intuitive,
inclusive and aligned with how our people actually work. This role sits within
the Digital Experiences team, supporting the UK Internal Technology function and
contributes to building meaningful, human-centred experiences across the firm’s
digital landscape.

As we enter a recent era of AI-powered tooling and evolving ways of working, this
role requires someone who can balance strategy with systems-thinking, navigate
ambiguity and advocate for design in spaces where it has yet to fully mature.

Key Responsibilities

* Plan and deliver UX contributions to internal digital initiatives across
enterprise platforms,



including intranet portals, HR systems, service desk
tools and knowledge bases, with a focus on improving usability, accessibility
and employee experience.
* Use a variety of research methods, including AI-assisted tools to gather
insights from users, analyse feedback, and translate findings into actionable
design recommendations.
* Support projects by making sure UX work helps improve how digital tools
perform and how easy they are for employees to use.
* Collaborate with product owners, business analysts, and delivery teams to
shape user stories, requirements, and design strategies that reflect real
user needs.
* Apply best practices in digital accessibility and inclusive design to ensure
solutions are usable by all colleagues, including those with disabilities or
long-term conditions.
* Champion the role of UX and human-centred design within cross-functional
teams and help build understanding of how AI

📌 Manager (Bengaluru)
🏢 KPMG India
📍 Bengaluru