Position Title: Associate - Student Support Operations

Business Unit: WP International

Experience: 1+ yrs

Location: Marol, Mumbai

Shift Timing: 12:30 PM to 9:30 PM (Mon to Sat)

About the Role

We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have solid analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.

Key Responsibilities
Assist in end-to-end program execution, including scheduling, tracking, and reporting.
Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones.
Manage learner onboarding, communication,



and engagement throughout the program lifecycle.
Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement.
Act as a primary point of contact for learners and stakeholders, addressing queries promptly.

Requirements
Bachelor’s degree
1–2 years of experience in program coordination, operations, or a similar role
Robust analytical skills with proficiency in MS Excel, and basic data interpretation.
Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Ability to work in a fast-paced setting with minimal supervision.

📌 Associate Student Support Operations Bu: Wp International Mumbai
🏢 upGrad International
📍 Mumbai