Assist the Front Office Manager in managing daily front office operations.
Supervise and guide Front Office Executives, Associates, and other team members.
Ensure smooth check-in and check-out procedures.
Handle guest queries, requests, and complaints professionally.
Ensure proper room allocation and coordination with Housekeeping.
Monitor room status and ensure accurate updates in the PMS.
Maintain proper records of guest information, payments, and billing.
Coordinate with Housekeeping, F&B;, Engineering, Security, and other departments.
Ensure VIP arrivals, special requests, and guest preferences are properly managed.
Monitor front desk cash handling and shift closing procedures.
Conduct regular briefings and ensure proper handover between shifts.




Train and coach front office team members on hotel standards and procedures.
Ensure compliance with hotel policies, SOPs, and guest service standards.
Assist in preparing duty rosters and managing staff attendance.
Monitor guest feedback and take corrective action where required.
Prepare and review daily front office reports.
Support the Front Office Manager during audits and inspections.
Handle emergency situations and guest issues as per hotel procedures.
Maintain a skilled appearance and ensure the team follows grooming standards.

Advantages:
Food provided
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Assistant Front Office Manager Marol (India)
🏢 Aralia Hotels
📍 India