To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site.

Provide Technical

Guidance to customer & suggest repair techniques.
To analyse the complaints and provide solution to the customer with proper root cause analysis
Collect application & operation related data for understanding criticalities & possible problems.
To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
Gather application & operation related data and various salvaging techniques, used by our customers.
Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
To prepare case studies for presentation during training.
Any other assignment as directed by the superiors from time to time.

📌 Assistant Manager Vadodara
🏢 KSB
📍 Vadodara