Objectives of this role:
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency

Responsibilities:
Can make large number of inbound and outbound calls.
Respond quickly, professionally, and accurately to customer inquiries.
Meet personal/team qualitative and quantitative targets.
Maintain daily recordings and documentation of issues and resolutions in a database.

Required skills and qualifications:
High school diploma or equivalent
Solid communication skills, including active listening and transparent articulation
Ability to work individually and as a team member

Preferred skills and qualifications
Experience in a call-canter workplace with US Clients.
Freshers as well with excellent communication are all so eligible.
Able to work in US Shift timings. (Night Shift).
US Healthcare Experience will be a bonus.

📌 Customer Support Executive Secunderabad
🏢 Purview India Consulting And Services
📍 Secunderabad