Customer Care Executive

Job Role: Inbound – Voice/Email/Chat

Industry: BPO / Call Centre

Functional Area: Customer Success, Service & Operations

Employment Type: Full Time,

Job Responsibilities
Resolve customer complaints via Call/Email
Responding promptly to customer inquiries
Ensure customer satisfaction and provide qualified support
Always provide splendid customer services to customers in a courteous manner.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly, and all their concerns are resolved immediately.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.




Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
Ensure that customers confidential information is properly protected and only used for official purposes.

Desirable qualifications/Requirements
Graduation is compulsary
Valuable Communication skills (Written/Verbal) is the foremost priority
Valuable customer service skills & should display good analytical abilities
Prior experience in BPO voice process is an added advantage
Flexibility to work in Rotational Shifts and Rotational offs
6 Days working

Salary : 23-25K monthly

Location : Work from Office / Noida

📌 Customer Care Executive Dadri
🏢 IndiaMART InterMESH
📍 Dadri