Key Responsibilities:
Lead, hire, evaluate, retain, and train staff in IT Service Desk and Managed Services operations.
Direct a customer-focused team and ensure delivery of 24x7 managed services engagements.
Collaborate with product development, DevOps, QA, and other IT teams to develop procedures, standards, operational controls, and communication paths.
Measure and report operational metrics and KPIs to internal and external management.
Monitor user satisfaction and implement best practices to improve services.
Ensure adherence to ITIL best practices and methodologies.
Manage multiple teams and projects while meeting or exceeding customer expectations.
Flexibility to work early mornings, late nights, or off-hours as required.
📌 Director Professional Services Noida
🏢 RxLogix
📍 Noida