Shift Pattern: Rotational Shifts, including Night Shifts
Work Schedule: 5.5 Days per Week
Position Overview
We are seeking customer-focused specialists to become part of our International Customer Service team. The selected candidates will communicate with customers from the US over calls, understand their requirements, resolve service-related issues, and ensure a smooth and satisfactory customer experience.
Your Responsibilities
Manage incoming calls from US-based customers.
Handle customer requests concerning orders, payments, billing, returns, products, accounts, and other service-related matters.
Analyze customer concerns and provide appropriate solutions within the required timelines.
Update customer information and call-related details accurately in the designated systems.
Meet defined service quality, compliance, attendance, and productivity standards.
Ensure every customer interaction is handled professionally and with a helpful attitude.
Who Can Apply?
Graduates and undergraduates from any educational background are eligible.
Candidates with 6 months of experience in an International Voice Process will be preferred.
Freshers with excellent English communication skills and a strong customer-service orientation can also be considered.
Robust spoken English and confident communication abilities are required.
Candidates must be open to rotational working hours, including night shifts and rotational weekly offs.
Immediate joiners will receive preference during the hiring process.
Recruitment Process
Round 1: HR Interview
Round 2: Operations Interview
Benefits & Perks
Attractive incentives linked to individual performance.
PF, ESI, and other applicable statutory perks.
Scope for career advancement and long-term growth in the international customer service domain.
Pay: ₹27,000.00 - ₹32,000.00 per month
Benefits
Commuter assistance
Flexible schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund