Job Title: Retention Manager (US Shift)

n Company: Codeyoung

n Experience: 1–3 Years

n Location: Work From Office

n Shift: US Shift (Night Shift)

n Working Days: 6 Days a Week

n Weekly Off: 1 Fixed Off

nn About the Role

nCodeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.

n Key Responsibilities

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Engage with existing customers to understand concerns and improve retention.
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Build robust relationships with customers and ensure a positive experience.
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Handle cancellation and refund requests while identifying opportunities for customer retention.
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Analyze customer feedback and recommend solutions to improve customer satisfaction.
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Conduct follow-up calls and emails to maintain customer engagement.
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Collaborate with sales, operations, and support teams to address customer issues.




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Maintain accurate records of customer interactions and retention activities.
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Meet retention, renewal, and customer satisfaction targets.
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n Requirements

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1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
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Excellent verbal and written communication skills in English.
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Strong negotiation and problem-solving abilities.
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Ability to handle customer objections and resolve concerns effectively.
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Comfortable working in the US Shift (Night Shift).
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Proficiency in CRM tools and Microsoft Office/Google Workspace.
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Bachelor's degree in any discipline preferred.
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n Preferred Skills

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Customer-first approach with strong interpersonal skills.
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Ability to work in a quick-paced setting.
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Data-driven mindset with attention to detail.
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Target-oriented and self-motivated.
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📌 Customer Retention Manager Bengaluru
🏢 Codeyoung
📍 Bengaluru