Executive - Customer Service (B2B Jewellery) /n Location: Mumbai /n Industry: Diamond-Studded Jewellery Manufacturing /n Experience: 2–4 Years /n Role Overview /n We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication. /n Key Responsibilities /n /n
Process and update customer orders accurately in the ERP system.

/n
Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.

/n
Track orders from receipt to production, invoicing, dispatch, and delivery.

/n
Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.

/n
Share order status, dispatch details, and delivery updates with customers.

/n
Prepare and verify invoices, delivery challans, packing lists, and shipment documents.

/n
Maintain customer-wise order trackers and pending-order reports.

/n
Highlight delays, discrepancies, and customer concerns for timely resolution.

/n




Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.

/n /n Candidate Requirements /n /n
Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.

/n
Experience in a domestic jewellery manufacturing company is mandatory.

/n
Working knowledge of ERP systems is mandatory.

/n
Experience in SAP will be preferred.

/n
Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.

/n
Valuable knowledge of MS Excel and MIS reporting.

/n
Solid communication, coordination, follow-up, and problem-solving skills.

/n
High attention to detail and ability to work in a fast-paced, multi-stakeholder setting.

/n /n Key Skills /n B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Processing, ERP, SAP, Customer Coordination, Invoicing, Dispatch Coordination, Logistics Coordination, MIS Reporting, Jewellery Operations, Order-to-Cash, MS Excel

📌 Executive Customer Serviceb Jewellery Mumbai
🏢 Kama Jewelry
📍 Mumbai