Job Title: Front Office Manager

Location: Joys Palace, Thrissur

Salary: Up to ₹45,000 per month

Job Summary The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining high standards of hospitality. The role involves managing the front office team, handling guest relations, and ensuring smooth daily operations of the reception area.

Key Responsibilities
Supervise and manage day-to-day front office operations
Ensure smooth check-in and check-out processes for guests
Handle guest queries, complaints, and special requests professionally
Maintain high standards of customer service and guest satisfaction
Train, guide, and motivate front office staff
Prepare duty rosters and manage staff scheduling
Coordinate with housekeeping, reservations, and other departments
Monitor room availability, occupancy, and revenue optimization
Ensure proper billing, cash handling, and night audit procedures
Maintain records, reports, and MIS related to front office operations




Ensure grooming standards and discipline within the team

Requirements
Bachelor’s degree in Hospitality Management or related field
Minimum 4–6 years of experience in front office operations, with at least 2 years in a supervisory role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software (PMS)
Positive problem-solving and decision-making skills
Ability to work in a fast-paced setting

Key Skills
Guest Relationship Management
Team Leadership
Communication Skills
Conflict Resolution
Operational Management
Attention to Detail

Additional Information
Preference will be given to candidates with prior experience in reputed hotels/resorts
Flexible to work in shifts, including weekends and holidays

Job Types: Full time, Permanent

Pay: Up to ₹45,000.00 per month

Work Location: In person

📌 Front Office Manager Thrissur (India)
🏢 Joys Palace
📍 India