Job Requirements

Role & responsibilities:
Manage and maintain client information on CRM platforms such as Salesforce
Address customer inquiries, grievances, and service requests promptly and professionally.
Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Contribute to customer-focused process improvements and experience initiatives.
Contribute to customer-focused process improvements and experience initiatives.
Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation
Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
Manage Customer Visits
Manage Customer Escalations at Site
Handle cancellation retention processes

Work Experience

Skills Required:


Communication Skills




Customer Management Skills
Computer and Excel Skills
Problem-solving abilities
Attention to detail
Time management skills

Perks

Office Perks
Office cab/shuttle
Cafeteria
Office gym

Professional Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements

Financial Advantages
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program

Health & Insurance
Health insurance
Life insurance

Leave Entitlements
Annual leave
Maternity leave

Please note - Some perks are grade specific and may not be applicable to your grade.

📌 Manager Customer Service Mumbai
🏢 Kalpataru
📍 Mumbai