Operations Manager – Key Responsibilities
Manage and oversee operations of multiple QSR outlets within the assigned region.
Ensure achievement of sales, profitability, and operational targets.
Monitor daily business performance and drive revenue growth initiatives.
Ensure compliance with SOPs, food safety, hygiene, and brand standards.
Conduct regular outlet audits and operational reviews.
Analyze P&L;, food cost, labor cost, and other key business metrics.
Recruit, train, coach, and develop Outlet Managers and restaurant teams.
Ensure optimal staffing, manpower planning, and employee productivity.
Drive customer satisfaction and resolve escalated guest concerns.
Monitor inventory management, wastage control, and stock accuracy.
Coordinate with marketing dept for local store marketing and promotional activities.
Lead recent store openings, staff deployment, and operational readiness.
Ensure compliance with statutory, labor, and safety regulations.
Implement action plans to improve operational efficiency and profitability.
Conduct performance reviews and succession planning for key team members.
Collaborate with HR, Procurement, Projects, Training, and Marketing teams.




Drive a culture of accountability, discipline, and operational excellence.
Submit periodic business reports, audits, and performance updates to management.
Ensure consistent guest experience across all outlets.
Support business expansion and scale-up initiatives across the region.

Key KPIs:-
Sales Growth
Outlet EBITDA
Food Cost %
Labor Cost %
Customer Satisfaction Score
Audit Compliance Score
Employee Retention
New Outlet Opening Success
Inventory Variance
SOP Compliance Score

Qualification & Experience:-
Graduation Compulsory
5–10 years of experience in Premium Restaurants or QSR Industry.
Minimum 3–4 years of experience managing multiple outlets.
Robust understanding of handling Multiple Restaurants & People Management.

Benefits
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund

Pay: Up to ₹50,000.00 per month

Advantages
Cell phone reimbursement
Food provided
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Work Location: In person

📌 Operations Manager Ahmedabad
🏢 Bento B
📍 Ahmedabad