You will work in a shared services setting and will be responsible for day-to-day administrative and transactional support tasks and activities. To perform the job successfully, the individual should have a passion to grow within business and ability to establish & maintain effective working relationships with various stakeholders across Titan.
Summary of Responsibilities:
Processing transactions on a daily basis
Ensuring accuracy and timely completion of work
Managing employee data and updating changes as required in HR systems
Updating current joiners records and terminations in HR system
Creation of Offer & Contract letters as required for employee and business lines
Generating reference letters for employees and third-party vendors
Case Management & Call support to employees to address HR Policy/process related queries
Should be an expert/SME in Hire to Retire processes and take ownership of the responsibilities assigned
Executes data transactions or system transaction where these cannot be performed by self-services or automation
Prioritizes cases and conduct continuous follow ups/check-ins to ensure closure within stated SLA.
Professional & customer focused on your approach including absolute discretion and sensitivity in handling confidential matters and information
Gain cross disciplinary HR knowledge to deliver end to end ownership of employee experiences.
Self-sufficient in managing the task assigned or initiatives and being accountable
Contributing and collaborating in the projects assigned and ensuring timely reporting
Collaborate with stakeholders (Eg: PBPs, COE, business & employees etc) and internal teams (Eg: Learning, Talent, Payroll, Rewards & Benefits) to identify the best solutions for employee queries
Raise continuous improvement prospects