Desired Competencies (Technical/Behavioral Competency)

Must-Have
Strong network administration and troubleshooting skills.
Good Understanding and troubleshooting skills of TCP/IP, Switching &Routing; protocols, MPLS, Load balancing
Knowledge and experience in STP, VTP, HSRP, VLAN, QoS and other switching technologies
Positive Knowledge and experience on Cisco Wireless Controllers.
Basic exposure to firewalls (Cisco ASA / Palo Alto / Checkpoint).
Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
Excellent listening skills & ability to communicate clearly and fluently in English
Flexibility to work in shifts for 24x7 support
Solid team player with a constructive perspective and commitment to the success of the business
Ability to work on multiple concurrent tasks with conflicting priorities
Product knowledge:
Routing Protocols, especially MPLS, BGP, EIGRP
Cisco Routers -- 7200, 3800, 3600, 2800, 2900, 881
Firewalls -- Cisco ASA5550, Checkpoint, Palo Alto
Load Balancers – F5
Switches -- Nexus 9K/7K/5K/2K, Cisco 9300/6500/4500/3750/2960, Juniper switches
WLAN – Wireless LAN Controllers, WCS, Cisco WLAN Controllers




Zscaler (ZIA)
SD-WAN
Cisco ACI using Spine-Leaf

Valuable-To-Have
Experience on Network and Security architecture designing
ITIL Certification
CCNP / CCNA Certification

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Role descriptions / Expectations from the Role

1

Handle L2 incidents and service requests related to routing, switching, wireless, and firewall issues.

2

Troubleshoot network problems involving TCP/IP, VLANs, STP, routing protocols (BGP/EIGRP), and LAN/WAN connectivity.

3

Perform basic configuration tasks on Cisco routers, switches, and wireless controllers under L3 guidance.

4

Monitor health and performance of network devices, links, and circuits using NMS tools.

5

Analyze logs and events to resolve issues with switches, routers, firewalls, and WLAN access points.

6

Support L1 engineers through guided troubleshooting and knowledge sharing.

7

Escalate complex or recurring issues to L3 and follow through till closure.

8

Maintain documentation, SOPs, and update knowledge base articles.

9

Provide support in a 24x7 shift-based environment.

📌 Networkadministrator Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad