Hi,

We are looking forward to hire Associate - Customer Support

Available Roles:

> Customer Support

> Any Graduate/Undergraduate Fresher

> Upto 19K in Hand

> Relocation Bonus 25K

> 5 Days Work

> Rotational Shift

> Cabs available

> Job Location - Kolkata

Responsibilities:
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork:



Collaborating with other support team members and internal departments.
Learning and Adaptation: Staying up-to-date with current technologies and adapting to changing customer needs.

Skills:
Technical Skills: Proficiency in computer systems, software, and hardware.
Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
Communication Skills: Transparent and concise communication, both written and verbal.
Technical Documentation: Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills: Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

📌 Mega Hiring : Customer Support : 3 Lpa : Grads And Ug : 5 Days Work Guwahati
🏢 Outpace Consulting Services
📍 Guwahati