DESCRIPTION
Level: L4
Department: Lead Management
Designation: Assistant Manager – Call Centre &
Campaign
Responsible for: Call Centre &
Campaign
Location: Pune
Experience: Min. 5–7 years of experience managing Call Centre operations and/or Campaign Management, preferably in Financial Services/Banking/NBFC
Qualification: Any Graduate/MBA
Reporting to: Manager
Nature of Role: Individual Contributor role

SKILL SET REQUIRED
Excellent interpersonal & channel management skills
Effective planning, organizing & execution skills
Valuable command over MS Excel &
PowerPoint
Knowledge of campaigning tools & knowledge of digital marketing would be an added advantage
Robust analytical skills with a creative mindset
Result orientation

ROLE PROFILE / JOB RESPONSIBILITIES

1) Call Centre &
Lead Management
Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.




Drive day-to-day Call Centre activities and implement new initiatives to improve performance.
Coordinate with the IT team on current initiatives and system-related projects.
Ensure quality lead generation and conversion.

2) Campaign Management
Plan, execute and monitor Inbound &
Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.
Track campaign performance basis data analytics and refine strategy accordingly.

KEY PERFORMANCE AREA
Call Centre Operations &
SLA Compliance
Agent Productivity &
Performance Evaluation
Quality Lead Generation as per set targets
Campaign Management – Plan, Execution &
Performance Tracking/Monitoring
Business Monitoring &
MIS

📌 Lead Management Mh Pune Bacl Akurdi
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📍 Akurdi