Lead Management & Communication:
Call the customer (lead) within 24 hours of assignment on Salesforce (SF).
In case the call is unanswered, make a repeat call on alternate days as per Salesforce (SF).
If the call is answered, update the lead status on Salesforce (SF) based on the conversation.
Update the call summary on Salesforce immediately after completing the call.
If the repeat call is also unanswered on the alternate day, the agent must call the lead again.
Follow the provided script during all customer interactions.
If the customer wants to visit the store, provide store details and send an email to the store through SF.
Post an hourly call report on the designated WhatsApp group.
Follow up with the store on the status of the leads that have been passed on.
Post an hourly sales report on the designated WhatsApp group.

Performance & Skills:
Maintain a minimum productivity of 6 hours per day.
Demonstrate proficiency in using a laptop and have a positive working knowledge of Microsoft Excel.
Possess excellent verbal communication skills in English, Hindi, and at least one regional language.
Ensure a call audit score of 85 or higher.

📌 Outbound Sales Executive Bengaluru
🏢 Titan Company
📍 Bengaluru