Roles & Responsibilites:
Responsible for growing and sustaining the zones revenues with P&L; responsibilities.
Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth
Ensure the team meets the operational metrics with the target KPIs to ensure daily service delivery.
Building capacity and managing the zone operations: Resulting in tapping leads and target achievement
Build & streamline the process for vendor engagement, hiring of operations team, Onboarding & training and Certification of the HC staff.
Manage the customer experience proactively and improve NPS for the zone
Manage the outbound call center to generate revenue for the region




Work closely with respective stakeholder to drive the marketing related initiatives. Lay down the roadmap for BTL programs, Freelance scale-up.
Gather market intelligence, and provide service improvement suggestions to improve business performance.

Knowledge & Skills
Thorough knowledge and expertise in Fleet Management, Operations & sales handling
Detailed understanding & knowledge of recent technology and digital platforms
Demonstrable experience in leading and managing teams, city operation
Revenue & P&L; Management
Outstanding communication & interpersonal skills

Competencies
Strategic Thinking
Analytical Mindset
Cooperative & Influencing
Ability to work in Team

📌 Regional Manager Mumbai (India)
🏢 Dr Lal Pathlabs
📍 India