We will count on you to:
Manage own queue of work to ensure timely delivery on all cases as per SLA
Understand and process cases as per process guidelines and checklist
Deliver on KPI s as per company standards
Escalate delays and queries appropriately after due investigation
Responsible for creation of SOPs for new processes, update process manuals
Perform quality checks as per process requirement
Identify opportunities for process improvements with a view to provide better client services
Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
Ensure adherence to policies & procedures as per organization s standards and SOPs
Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
Adhere to data and information security guidelines

What you need to have:
Good verbal and written communication skills
Attention to detail




Ability to learn current processes and systems, ability to adapt to change
Ability to prioritize and organize tasks
Ability to work independently and as a part of a team
6 months - 4 years of experience in insurance broking domain

What makes you stand out
Analytical ability
Valuable working knowledge of MS Office particularly Word & Excel

Why join our team:
We help you be your best through career development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

📌 Senior Analyst Insurance Operations Pune (India)
🏢 Oliver Wyman
📍 India