Configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
Managed deployments across Dev, QA, and Prod settings using Update Sets, ensuring smooth and controlled releases.
Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.

📌 Servicenow Technical Lead Cloud & Infra Engg Bengaluru
🏢 Birlasoft
📍 Bengaluru