Mandatory Requirements

 Prior contact center experience - EMEA/NAM (handling inbound calls/chats).

 Excellent written and verbal communication skills in English.

 Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.

Technical Knowledge Requirements

 Moderate understanding of networking fundamentals, including:

 Packet Switching

 VoIP protocols (H323, SIP, RTP)

 OSI Model

 MAC Addressing and Subnetting

 TCP/IP, DNS

 Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing

Concepts

 Valuable understanding of VoIP technologies, networking, and telecommunications.

 Explicit knowledge of how VoIP calls are connected and terminated

 Understanding the role of SIP in VoIP call setup and management

Additional Competencies

 Basic knowledge of SaaS products.

 Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.

 Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge

Base systems, and Customer Portals for case management.

 Certifications in CCNA/CCNP are an added advantage

📌 Technical Support Engineer Voip/ucaas Bengaluru
🏢 EduBloom Talent Solutions
📍 Bengaluru