Role & responsibilities
Provide on-site IT support to users at the New Delhi office and manage issues through resolution or proper escalation.
Troubleshoot Windows laptops, printers, docks, peripherals, meeting-room displays, Miracast, cabling and other workplace technology.
Support Windows device provisioning, reimaging, re-provisioning and Windows Autopilot enrolment.
Perform assigned endpoint administration activities in Microsoft Intune and Microsoft 365.
Provide smart-hands support to remote endpoint, security and network engineers.
Use Event Viewer, system utilities, logs and diagnostic information to identify endpoint issues.
Troubleshoot basic networking issues involving IP addressing, DNS, DHCP, Wi-Fi, cabling and physical connectivity.
Maintain transparent ITSM ticket updates covering the issue, checks performed, observations, resolution and escalation requirements.
Follow secure credential-handling practices and comply with applicable security and DLP controls.
Provide professional support to users in English and Hindi,



including during urgent incidents.

Preferred candidate profile
36 years of hands-on experience in desktop support, endpoint support, EUC or IT support.
Strong Windows endpoint troubleshooting and diagnostic skills.
Working knowledge of Microsoft Intune, Microsoft Entra ID, Windows Autopilot and Microsoft 365.
Understanding of Windows device provisioning, reimaging, policy application and endpoint diagnostics.
Valuable knowledge of IP, DNS, DHCP, Wi-Fi, cabling and basic network troubleshooting.
Strong security awareness, including credential handling, MFA and endpoint security practices.
Clear written documentation and professional communication skills.
Fluent in professional English and Hindi.
Comfortable working fully in office.
Experience with macOS, PowerShell, Bash, GPO, Microsoft Defender, Purview DLP or ITSM tools will be an advantage

📌 Site It Support Engineer Microsoft 365 And Intune New Delhi
🏢 Cybervahak Consultants
📍 New Delhi