We are seeking a skilled Voice Biometrics Support Engineer to join our team in India. The ideal candidate will have a solid background in technical support and a passion for voice recognition technologies.
The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
The ideal candidate for this role will have valuable leadership skills, with appropriate technical expertise
Experience of at least 10 years within Telecommunication having worked on Contact Center Technologies
Experience in Financial industry would be preferred
Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role
Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys
Stability and scalability, enhancements, improvements
Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice
Partner with senior business stakeholders,



CC heads and other architects within HSBC / ITID to come up work a common workable solution
Experience in working with global teams, especially UK / HKG
Valuable understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure.
Vendor communication/relationship.

Experience on Genesys, Nuance, Cisco etc.
Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this

📌 Voice Biometrics Support Engineer Pune
🏢 Purview India Consulting And Services
📍 Pune