We are looking for a proactive and customer-focused qualified to join our growing team as a Logistics Customer Success Executive. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market.
/n
This position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives.
/n
Key Responsibilities
/n
/n
Communicate with US-based prospects through calls, emails, LinkedIn, and other channels
/n
Understand customer requirements and provide timely support and coordination.
/n
Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.
/n
Maintain accurate records of customer interactions, leads, and pipeline activities
/n
Build strong professional relationships and provide excellent customer experience
/n
/n
Requirements
/n
/n
1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordination
/n
Excellent verbal and written English communication skills
/n
Comfortable speaking with US-based clients over calls and emails
/n
Strong interpersonal and relationship-building skills
/n
Ability to multitask and work in a fast-paced setting
/n
Comfortable working night shifts aligned with US business hours
/n
Basic understanding of logistics, freight, supply chain, or transportation industry preferred
/n
Experience with B2B communication or US processes will be an added advantage
/n
/n
What We Offer
/n
/n
Competitive salary package
/n
Performance-based incentives and growth prospects
/n
Exposure to international clients and US business operations
/n
Supportive and collaborative work culture
/n
Career advancement opportunities as th