Job DescriptionWe are looking for a proactive and customer-focused qualified to join our growing team as a Logistics Customer Success Executive. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market.
nThis position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives.
nKey Responsibilities
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Communicate with US-based prospects through calls, emails, LinkedIn, and other channelsn
Understand customer requirements and provide timely support and coordination.n
Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.n
Maintain accurate records of customer interactions, leads, and pipeline activitiesn
Build strong skilled relationships and provide excellent customer experiencen

nRequirements
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1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordinationn
Excellent verbal and written English communication skillsn
Comfortable speaking with US-based clients over calls and emailsn
Strong interpersonal and relationship-building skillsn
Ability to multitask and work in a quick-paced environmentn
Comfortable working night shifts aligned with US business hoursn
Basic understanding of logistics, freight, supply chain, or transportation industry preferredn
Experience with B2B communication or US processes will be an added advantagen

nWhat We Offer
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Competitive salary packagen
Performance-based incentives and growth opportunitiesn
Exposure to international clients and US business operationsn
Supportive and collaborative work culturen
Career advancement opportunities as the company growsn

nBenefits

📌 Customer Success Specialist Punjab (India)
🏢 Quantus Freight Solutions
📍 India