Job Title:
Manager - Customer Success (B2B Enterprise Tech Product)

Role Summary:
We are seeking an experienced and proactive Manager - Customer Success to join our B2B enterprise tech product team. This role is integral to ensuring client satisfaction, retention, and seamless service delivery while driving upselling/cross-selling opportunities and managing stakeholder expectations. The Manager - Customer Success will act as a strategic partner for enterprise clients, leveraging expertise in Zoho CRM and customer-centric processes to deliver value and achieve business objectives. The ideal candidate will have a solid background in customer success within the enterprise technology space and a knack for problem-solving, process optimization, and building strong client relationships.

Key Responsibilities:
Build and maintain solid relationships with enterprise clients to drive retention, satisfaction, and long-term success.
Serve as the primary point of contact for client inquiries, ensuring timely resolution of issues.
Conduct detailed product demos to drive adoption and support upselling or cross-selling initiatives.
Analyze customer usage and feedback to identify prospects for additional value and improvement.
Collaborate across teams including sales, product,



and technical support to align customer success efforts.
Prepare and maintain MIS and other stakeholder reports to track performance metrics, renewals, and client health.
Design, implement, and optimize customer success workflows and processes for consistent service delivery.

Required Qualifications:
Bachelor’s degree in Business, Technology, or a related field.
2 to 5 years of experience in enterprise customer success or a similar role.
Hands-on experience with Zoho CRM for managing client relationships and data.
Proven ability to upsell and cross-sell in a B2B setting.
Experience in fostering client retention and managing renewals within an enterprise tech space.

Key Skills:
Customer Success
Client Relationship Management
Stakeholder Reporting
Cross-Selling and Upselling
Product Demo Delivery
Problem-Solving
Process Development
Communication Skills
Customer Retention
Enterprise Tech Knowledge

Nice-to-Have Qualifications:
Experience with Document Management Systems or related tech tools.
Background in selling CRM software or ERP solutions.
Familiarity with enterprise technology products and their implementation.

📌 Manager Customer Successb Enterprise Tech Product Vidyavihar
🏢 dMACQ Software Private
📍 Vidyavihar