Job DescriptionAbout the role
NWe are looking for a Customer Support Executive who can handle customer queries, follow-ups, order-related concerns and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, be patient with customers and have strong coordination and problem-solving abilities.
NKey Responsibilities
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Handle customer queriesthrough calls, WhatsApp, Instagram and email. N
Respond to customer inquiries and provide accurate information about products, orders and delivery timelines. N
Manage customer follow-ups and ensure no inquiry is missed. N
Track order status and coordinate with internal teams for timely updates. N
Handle customer complaints, concerns and escalations professionally. N
Coordinate with Sales, Production, Dispatch and other teams to resolve customer issues. N
Maintain accurate customer information, inquiry records and follow-up details in the CRM. N
Provide after-sales support and ensure a positive customer experience. N




Identify opportunities to assist the sales team with lead follow-ups and conversions. N
Maintain a professionaland customer-friendly approach in all interactions. N

nRequired Skills
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Excellent verbal and written communication skills. N
Robust customer handling and relationship management skills. N
Good follow-up and coordination skills. N
Robust problem-solving and decision-making ability. N
Patient, polite and skilled approach towards customers. N
Ability to handle multiple customer conversations simultaneously. N
Basic knowledge of CRM and MS Excel. N
Comfortable using WhatsApp Business, email and social media platforms. N
Ability to work effectively with different internal teams. N

nPreferred skills
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Experience in Customer Support, Customer Service, Client Servicing or Customer Success. N
Experience in Fashion, Textile, Apparel, Retail or E-commerce will be an advantage. N
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📌 Customer Support Executive Kavant
🏢 Fabric Pandit
📍 Kavant