Job DescriptionWe are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with solid technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.
NKey Responsibilities
n
N
Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications. N
Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases. N
Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET. N
Develop Python-based orany kind of automation (RPA) for monitoring, configuration validation, and regression testing. N
Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases. N
Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability. N




Maintain knowledge basearticles, troubleshooting guides, and support documentation. N
Participate in a 24x7 on-call support model and drive major incident management activities. N
Mentor team members andprovide technical leadership for production support initiatives. N

nRequired Skills
N
n
9+ years of experience in Application/Production Support. N
Robust hands-on experience with C#/.NET, Python (added advantage), and SQL Server. N
Expertise in troubleshooting REST APIs, integrations, middleware, and database issues. N
Experience with healthcare applications and integration workflows (Guiding Care preferred). N
Robust analytical, problem-solving, and stakeholder management skills. N
Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams. N

nPreferred
n
N
Healthcare/Payer domainexperience. N
Exposu

📌 Lead Netproduction Support Karnataka
🏢 Ascendion
📍 Karnataka