Job DescriptionWe are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients.
NRESPONSIBILITIES:
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Manage a portfolio of High-Value Accounts and ensure consistent engagement. N
Develop a customer-first approach to understand client pain points and drive better support outcomes. N
Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements. N
Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team;
conduct training to better equip them to manage client issues. N
Ensure maximum feature adoption through hands-on learning and effective enablement. N
Support upselling and cross-selling opportunities by identifying additional product features, modules,



or services that benefit clients. N
Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction. N
Demonstrate excellent interpersonal and communication skills in all interactions. N
Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager. N
Maintain a explicit, professional, and informative communication style in all client interactions. N
Exhibit strong customerservice skills and problem-solving ability. N
Utilize Excel for reporting, data analysis, and customer insights. N

nSKILLS:
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Bachelor's degreein Management, Technology, or a related field is mandatory. N
Have a explicit, skilled and informative communication style N
Good customer service skills N
Knowledge of Exceln

📌 Customer Success Intern Alibag
🏢 Unicommerce
📍 Alibag