Job Purpose:
Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for recent product launches.
Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
Implement process for Fix it right by initiate training programme at dealers
Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)
Principal Accountabilities:
Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
Prepare countermeasure sheet for Non F1 cases and educate dealers on same
Implement F1 positive practice at dealers
Transparent long pending vehicle waiting for diagnosis
Perform Deep dive in dealer process and make action plan for all negative VOC
Validate dealer level action plan and give training for further improvement
Prepare training module base on available GTSS database and need for NTL
Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
Analyse dealer requirement and support in correct diagnosis and repair
Remote online support
Dealer visits
📌 Tech Liner Chennai
🏢 MSX INTERNATIONAL
📍 Chennai
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